24 / 7 Network Operations

aql® monitor all systems around the clock using the Nagios monitoring system. If you wish to report an urgent issue, we recommend using our support system at support.aql.com. Issues raised as Priority 1 will notify all engineers and will be dealt with at the utmost urgency. For more information about our response times, please refer to your SLA or contact your account manager

In the event of a genuine emergency, where you are unable to access our support system, our emergency engineer can be reached on 0906 960 5632 24 hours a day. Please note that this is a £1 per minute premium number at all times, and unfortunately our engineers aren't able to help with any account-related enquiries.

If you have any non-urgent enquiries, please do contact us