aql Earns ITSPA Quality Mark

Posted Aug 04th 2010

ITSPA, The Internet Telephony Service Providers Association, have awarded aql the ITSPA quality mark. This mark is awarded to eligible ITSPA members who demonstrate clear defined customer service specifications and adhere to ITSPA's defined frameworks for :

• Porting numbers (in and out) • 999 Calling • Membership of an industry standard Telecommunications dispute resolution scheme • Operate a Single Point of Contact (SPOC) for liaison with other telecommunications operators and also the Home Office and other agencies.

More information on the quality mark can be found here.