My message has been rejected - do I get a credit refund?

Due to the message having been sent by our network, rejected messages cannot be credited back to your account. The reason is that the message has to be paid for to be sent via our network, this message could then have been rejected for a variety of reasons which are beyond our, or the network's, control.

The best way to avoid message rejection would be to make sure the number sent to is correct before sending, plus that the receiving phone is located within a region covered by your message credit tariff, whether that be Standard, UK or Global.

More help available from technicians via our online support system.