Why has my message been rejected ?

A message can be rejected by the network for a number of reasons. If you have set the originator to a value more than 11 characters then some phones will reject the message.

If your destination phone is uncontactable whilst you are trying to send a message the message may time out and expire. This also leads to messages being rejected.

In some cases messages are redelivered after being rejected but there is no way to find out if this is the case (other than to contact the handset owner directly and ask them!).

Messages shown as 'rejected' have been sent out into the network by sms2email and have then been rejected at some later point - we have attempted to send them as instructed.

If you are concerned as to why messages are being rejected then please raise a support ticket in our online support forum.

More help available from technicians via our online support system.