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Privacy Policy
Please review our security policy statement (PDF, 277Kb)
We are registered Data users under the Data Protection act - number X4464172
We are committed to protecting your privacy. We will only use the information that we
collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and
second, to provide you with the best possible service. We will email you in the
future only in relation to changes in our service which affect you.
We will not pass your email address to other trusted traders unless you agree. The
type of information we will collect about you includes: your name address phone number
email address credit/debit card details We will never collect sensitive information
about you without your explicit consent. The information we hold will be accurate and
up to date. You can check the information that we hold about you by emailing us.If you
find any inaccuracies we will delete or correct it promptly. The personal information
which we hold will be held securely in accordance with our internal security policy and
the law. If we intend to transfer your information outside
the EEA (European Economic Area) we will always obtain your consent first. We may use
technology to track the patterns of behaviour of visitors to our site. We also use
"cookies" which would be stored on your browser. These cookies have a finite
lifetime and do not store or pass to your browser any credit card information. You can
usually modify your browser to prevent this happening. The information collected in this
way can be used to identify you unless you modify your browser settings. If you have any
questions/comments about privacy, you should email us at
data@uk.aql.com.
Complaints Procedure
If you have any complaints relating to any aspect of the aql service, please email
complaints@uk.aql.com. Please state clearly the nature
of the complaint or suggestion (eg. Billing, support, setup time). We will acknowledge your
complaint within 5 working days and issue a tracking number. We will use the tracking number
in all future communications. You will also be assigned a contact name who will be responsible
for keeping you informed of the progress of any complaint. Once (aq) offer a resolution to your
complaint, you may decide whether or not it is acceptable. In such cases, we will endeavour to
offer reasonable alternative solutions.
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